Overview
When an issue (Instruction) is assigned to you, you get a WhatsApp notification and an in-app notification. You then respond — adding a comment and (when required) a photo. You can respond from the mobile app or the web app, depending on your role. Responding is all the assigned user can do — the raiser's team accepts / rejects / closes.
🧭 How to use
1. You're notified
On assignment you receive a WhatsApp message and an in-app notification.
Tapping the WhatsApp notification opens the mobile app (if installed) or the web app.
2. Log in
Log in with OTP or password — both work.
Phone-contact users (not registered in digiQC) log in via OTP and respond on the web app only.
3. Open your assigned issues
Mobile app: open the Issue tab → To Do.
Web app: open the To Do tab → Issue.
The To Do list shows every issue assigned to you — respond one by one.
4. Respond
Add a comment (text) and a photo → submit.
The photo is mandatory only if the raiser raised the issue with a photo; otherwise it's optional.
💻 Where each role can respond
Project users (e.g. Inspector, Project Admin) — web and mobile.
Auditor and Associate — web only.
Phone-contact users (unregistered) — web only (OTP login).
What happens next
Your response goes to the raiser's team — they Accept (the issue is closed) or Reject (it comes back to you to respond again). (See Issue Handling Cases.)
❓ FAQ
1. How am I told an issue is assigned to me?
You get a WhatsApp notification and an in-app notification.
2. Where does the WhatsApp notification take me?
To the mobile app if it's installed, otherwise the web app.
3. Can I respond on the web or only the mobile app?
Both — except Auditor, Associate, and phone-contact users, who respond on the web only. Other project users can use web or mobile.
4. How do I log in?
With OTP or password. Phone-contact users log in via OTP.
5. Do I have to add a photo?
Only if the raiser raised the issue with a photo — then a response photo is mandatory. A comment is always added.
6. Where do I find my assigned issues?
Mobile: Issue tab → To Do. Web: To Do tab → Issue.
Can I close the issue myself?
No — you can only respond. The raiser's team accepts / rejects / closes.
💡 Good to know
Notified by WhatsApp + in-app; the WhatsApp link opens the app if installed, else web.
Respond on mobile or web — but Auditor, Associate & phone-contacts = web only.
Log in with OTP or password (phone contacts: OTP).
Mobile: Issue → To Do. Web: To Do → Issue.
Respond with a comment + photo (photo mandatory only if the raiser used a photo).
You can only respond — the raiser's team closes (see Issue Handling Cases).
🔗 Related articles
Issue Handling Cases
How to raise an issue
How to verify and accept / reject a response