2.3.7 Instruction three-steps process

The Instruction Three-Steps Process in digiQC ensures efficient communication and verification of site issues through a structured workflow.

Process Overview

1. Instruction Raised:

   • The instruction is initiated by a user through the mobile app.

   • The person to whom the instruction is assigned receives a notification (e.g., via WhatsApp & email).

2. Response by the Assigned Person:

   • The assigned person acknowledges the instruction and provides a response after completing the required action.

   • The raised person is notified about the response for further steps on WhatsApp & in-app notification.

3. Verification by the Raised Person:

   • The person who raised the instruction verifies the response.

   • Based on the verification:

     • Accept: If the response meets the requirement, the instruction is marked as completed.

     • Reject: If the response does not meet the requirement, the instruction is sent back to the assigned person for rework or clarification.

       Benefits:

       • Streamlined communication.

       • Clear roles and responsibilities.

       • Improved accuracy and accountability.

       For further assistance, reach out to digiQC support.