---
title: "2.3.4 How to review and accept / reject a responded issue?"
description: "A member of the raiser's team reviews a responded issue in the mobile app: Accept (closes it) or Reject (reopens to respond again). Accept/Reject is mobile-only; the assigned user cannot do it."
url: https://help.digiqc.com/en/articles/186-234-how-to-review-and-accept-reject-a-responded-issue
collection: "2.3 Issue"
updated: 2026-11-05
language: en
---

# 2.3.4 How to review and accept / reject a responded issue?

A member of the raiser's team reviews a responded issue in the mobile app: Accept (closes it) or Reject (reopens to respond again). Accept/Reject is mobile-only; the assigned user cannot do it.

### Overview

When the assigned user has **responded**, a member of the **raiser's team** **reviews** it in the **mobile app** and either **Accepts** (the issue is **closed**) or **Rejects** (it's **reopened** to respond again). **Accept / Reject is available only in the mobile app**, and the **assigned user cannot** do it.

### 🧭 How to use

1.  In the **mobile app**, open the **Issue** tab → **To Do** tab, and select the project.
    
2.  Open the **"Responded"** issue you want to review.
    
3.  **Review** the details — the **response** and any **attached photos.**
    
4.  Choose an action:
    

\- **Accept** — the work meets the requirement → the issue is **Closed.** - **Reject** — incomplete or doesn't meet the requirement → the issue is **reopened** and goes **back to the assigned user to respond again.**

### 👥 Who can accept / reject

-   Only in the **mobile app**, by a member of the **raiser's team.**
    
-   The **assigned user cannot** accept / reject — **even if they're in the same team.** **Another team member** does it.
    

### 📌 Notes

-   Once **Accepted**, the issue is **Closed** and **removed from the mobile app** list.
    
-   To review **closed** issues, use the **web app** (`app.digiqc.com`).
    

### ❓ FAQ

#### 1\. Can I accept or reject on the web app?

No — **Accept / Reject is only in the mobile app.** The web app is used to **view closed** issues.

#### 2\. Who can accept or reject a response?

A member of the **raiser's team** — **not** the assigned user (even if they're in the same team; a teammate does it).

#### 3\. What do Accept and Reject do?

### Accept closes **the issue;** Reject reopens **it and sends it** back to respond again.

#### Where do I find responded issues?

**Mobile app → Issue tab → To Do** → the **Responded** issue.

#### Where can I see closed issues?

On the **web app** (`app.digiqc.com`) — accepted issues leave the mobile list.

### 💡 Good to know

-   Review a **Responded** issue → **Accept** (close) or **Reject** (reopen → respond again).
    
-   **Accept / Reject is mobile-app only**, done by the **raiser's team.**
    
-   The **assigned user can't** accept / reject _(even in the same team — a teammate does)._
    
-   Path: **Issue tab → To Do.** Accepted issues leave the mobile list; view **closed** ones on the **web app.**
    

### 🔗 Related articles

-   Issue Handling Cases
    
-   How to respond to an assigned issue
    
-   How to directly close a raised issue