Overview
When the assigned user has responded, a member of the raiser's team verifies it in the mobile app and either Accepts (the issue is closed) or Rejects (it's reopened to respond again). Accept / Reject is available only in the mobile app, and the assigned user cannot do it.
🧭 How to use
In the mobile app, open the Issue tab → To Do tab, and select the project.
Open the "Responded" issue you want to verify.
Review the details — the response and any attached photos.
Choose an action:
- Accept — the work meets the requirement → the issue is Closed. - Reject — incomplete or doesn't meet the requirement → the issue is reopened and goes back to the assigned user to respond again.
👥 Who can accept / reject
Only in the mobile app, by a member of the raiser's team.
The assigned user cannot accept / reject — even if they're in the same team. Another team member does it.
📌 Notes
Once Accepted, the issue is Closed and removed from the mobile app list.
To review closed issues, use the web app (
app.digiqc.com).
❓ FAQ
1. Can I accept or reject on the web app?
No — Accept / Reject is only in the mobile app. The web app is used to view closed issues.
2. Who can accept or reject a response?
A member of the raiser's team — not the assigned user (even if they're in the same team; a teammate does it).
3. What do Accept and Reject do?
Accept closes the issue; Reject reopens it and sends it back to respond again.
Where do I find responded issues?
Mobile app → Issue tab → To Do → the Responded issue.
Where can I see closed issues?
On the web app (app.digiqc.com) — accepted issues leave the mobile list.
💡 Good to know
Verify a Responded issue → Accept (close) or Reject (reopen → respond again).
Accept / Reject is mobile-app only, done by the raiser's team.
The assigned user can't accept / reject (even in the same team — a teammate does).
Path: Issue tab → To Do. Accepted issues leave the mobile list; view closed ones on the web app.
🔗 Related articles
Issue Handling Cases
How to respond to an assigned issue
How to directly close a raised issue