If the work for a raised issue is already done on-site but the assigned person hasn't responded, the raiser's team can directly close the issue in the mobile app — adding a reason and a photo as proof. (This is the "Raised → Direct Close" case.)
Open the mobile app → Issue tab, and select the project.
Go to the "Raised" tab.
Select the issue you want to close.
Review the issue details.
Tap Close → enter the reason for closing, attach a photo (proof of resolution), add any comments → tap Close.
Use this when the work is completed on-site but the concerned person hasn't responded.**
Direct close is done by the raiser's team — any member except the assigned user.
The assigned user can't direct-close, even if they're in the raiser's team (a teammate does it).
If the issue is assigned to a different team, no one in that assigned team can direct-close — they can only respond. The raising team closes it.
Once closed, the issue is removed from the mobile app.
You can review or download the report from the web app (app.digiqc.com).
When the work is completed on-site but the assigned person hasn't responded.
A reason for closing and a photo as proof (plus any comments).
The raiser's team — except the assigned user. If it's assigned to a different team, none of that team can close (they only respond); the raising team closes it.
Mobile app → Issue tab → "Raised" tab.
Yes — review or download it from the web app (app.digiqc.com).
Direct close = close a raised issue without a response (work already done on-site).
From mobile → Issue → Raised tab; add a reason + photo proof.
Direct close = raiser's team only — not the assigned user, and not the assigned team (they can only respond).
Closed issues leave the mobile app; view/download on the web app.
Issue Handling Cases
How to raise an issue
How to verify and accept / reject a response
