Overview
digiQC's Support Protocol gives you the fastest route to help and keeps your work running smoothly. It has three steps — start with instant WhatsApp chat, escalate by raising a bug, and use the emergency hotline for critical issues.
🧭 The support sequence
1. Primary support — WhatsApp Chat (fastest, for everyone)
The first step for all users. Chat with digiQC Support on WhatsApp: +91 63534 50480.
Send a message describing your query / issue.
Wait a few seconds — a detailed reply arrives to help solve it.
Continue the conversation for further clarity.
When you're done, rate your satisfaction.
Expected turnaround: under a minute per chat. [Start the chat](https://wa.me/916353450480)
2. Escalation — Raise the issue as a bug (if chat didn't resolve it)
Open Support within the browser (web) app, or take a screenshot in the mobile app.
Select "Found a Problem".
Describe the issue.
Expected turnaround: 24 working hours.
3. Emergency protocol — critical issues (unable to use digiQC, workflow blockages, or inspection hindrances)
Contact your System Admin directly. The System Admin will then reach out on the digiQC HOTLINE number provided exclusively to them.
Note: the hotline is answered only if the call comes from an authorised System Admin number.
❓ FAQ
1. What's the fastest way to get help?
The WhatsApp chat (+91 63534 50480) — you'll usually get a detailed reply in under a minute.
2. What if the chat doesn't solve my problem?
Raise it as a bug — open Support in the web app or take a screenshot in the mobile app, select "Found a Problem", and describe it. Expected turnaround is 24 working hours.
How do I report a bug on web vs mobile?
Web: open Support → Found a Problem. Mobile: take a screenshot → Found a Problem.
What do I do for a critical / emergency issue?
Contact your System Admin, who will call the digiQC hotline provided to them.
Who can use the hotline?
Only authorised System Admins — the hotline is answered only when the call is from their registered number.
💡 Good to know
Three levels: WhatsApp chat (instant) → raise a bug (24 working hours) → System Admin hotline (emergencies).
Raise a bug via Support (web) or a screenshot → Found a Problem (mobile).
The hotline is for authorised System Admins only.
🔗 Related articles
1.5 digiQC Mobile policy
2.1.4 How to verify your mobile number?