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All collections3 FAQI haven't received a response to the issue I raised — what can I do?

I haven't received a response to the issue I raised — what can I do?

If no one responds to an issue you raised, you can direct-close it (Instruction module -> Raise tab -> open the issue -> Close -> add remark, plus a photo only if you raised it with a photo), or use the 3-dot button on the issue card to share it on WhatsApp and remind the assignee.

Answer

If no one has responded to an issue you raised, you have two options:

Close it yourself (direct close)

  1. Open the Instruction module → Raise tab.

  2. Click on the issue.

  3. Tap the Close button.

  4. Add a remark — and a photo (a photo is needed only if you added a photo when you raised the issue).

  5. Close the issue.

Or remind the assignee on WhatsApp

  • On the issue card, tap the 3-dot button → Share on WhatsApp to nudge the person it's assigned to.

Still stuck?

If you need more help, message us on WhatsApp chat (+91 6353450480) or check help.digiqc.com.

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