Overview
Sync is how digiQC moves the work you capture on site up to the server. All Inspection (EQC) and Issue activity done on the mobile app follows the sync flow — so anything you do offline is stored on the device and synced later, automatically, once you are back online. If something can't sync, digiQC tells you why and lets you fix it. The goal is simple — no data is lost to network problems.
🧭 How to use
Open the mobile app and go to the Dashboard tab (it is a separate tab, not inside the Inspect module).
Tap the up-down arrow (⇅) Sync icon in the top-right corner of the Dashboard.
When there is no internet connection, any EQC or Issue you work on is stored on the device and listed under Sync instead of failing.
Once connectivity is restored, those EQCs and Issues are synced and uploaded automatically — you don't have to do anything.
If a sync error occurs, Sync shows the reason for the error and gives you an option to make the required changes. Make the correction and the item will sync again.
❓ FAQ
1. Where do I find Sync?
In the Dashboard tab of the mobile app (a separate tab from Inspect) — tap the up-down arrow (⇅) Sync icon in the top-right corner.
2. Does Sync apply to Issues as well as inspections?
Yes. All Inspection (EQC) and Issue activity done on the mobile app follows the sync flow.
3. Why do we need Sync?
So that work done offline or on a weak network is not lost — it is held on the device and synced later when the connection returns.
4. What happens if there is an error during sync?
Sync shows why the error occurred and gives you an option to make changes. Correct the issue shown, and the EQC or Issue will sync again.
5. Do I have to sync manually?
No. Once connectivity is restored, pending items upload automatically. You only step in if an error is shown.
6. Why is an EQC or Issue sitting under Sync?
Either it was captured while the device had no/unstable internet (it will clear when you're back online), or it hit a sync error that needs your correction.
💡 Good to know
All Inspection (EQC) and Issue activity done on mobile follows the sync flow.
Work captured offline is stored on the device and synced later, automatically, once the network returns.
If a sync error occurs, Sync shows the reason and an option to make changes — fix it and it syncs again.
Sync is the up-down arrow (⇅) icon in the top-right of the Dashboard tab.
🔗 Related articles
2.2.1 How to start a new Inspection/EQC?
2.2.4 How to start the next stage of the same EQC?
2.2.16 How to do next stage in offline mode from sync tab?