2.3.3 How to respond to an assigned issue?

Overview

When an issue (Instruction) is assigned to you, you get a WhatsApp notification and an in-app notification. You then respond — adding a comment and (when required) a photo. You can respond from the mobile app or the web app, depending on your role. Responding is all the assigned user can do — the raiser's team accepts / rejects / closes.

🧭 How to use

1. You're notified

• On assignment you receive a WhatsApp message and an in-app notification.

• Tapping the WhatsApp notification opens the mobile app (if installed) or the web app.

2. Log in

• Log in with OTP or password — both work.

• Phone-contact users (not registered in digiQC) log in via OTP and respond on the web app only.

3. Open your assigned issues

• Mobile app: open the Issue tab → To Do.

• Web app: open the To Do tab → Issue.

• The To Do list shows every issue assigned to you — respond one by one.

4. Respond

• Add a comment (text) and a photo → submit.

• The photo is mandatory only if the raiser raised the issue with a photo; otherwise it's optional.

💻 Where each role can respond

• Project users (e.g. Inspector, Project Admin) — web and mobile.

• Auditor and Associate — web only.

• Phone-contact users (unregistered) — web only (OTP login).

What happens next

Your response goes to the raiser's team — they Accept (the issue is closed) or Reject (it comes back to you to respond again). (See Issue Handling Cases.)

❓ FAQ

1. How am I told an issue is assigned to me?

You get a WhatsApp notification and an in-app notification.

2. Where does the WhatsApp notification take me?

To the mobile app if it's installed, otherwise the web app.

3. Can I respond on the web or only the mobile app?

Both — except Auditor, Associate, and phone-contact users, who respond on the web only. Other project users can use web or mobile.

4. How do I log in?

With OTP or password. Phone-contact users log in via OTP.

5. Do I have to add a photo?

Only if the raiser raised the issue with a photo — then a response photo is mandatory. A comment is always added.

6. Where do I find my assigned issues?

Mobile: Issue tab → To Do. Web: To Do tab → Issue.

Can I close the issue myself?

No — you can only respond. The raiser's team accepts / rejects / closes.

💡 Good to know

• Notified by WhatsApp + in-app; the WhatsApp link opens the app if installed, else web.

• Respond on mobile or web — but Auditor, Associate & phone-contacts = web only.

• Log in with OTP or password (phone contacts: OTP).

• Mobile: Issue → To Do. Web: To Do → Issue.

• Respond with a comment + photo (photo mandatory only if the raiser used a photo).

• You can only respond — the raiser's team closes (see Issue Handling Cases).

🔗 Related articles

• Issue Handling Cases

• How to raise an issue

• How to verify and accept / reject a response