2 Knowledge

Learn how to conduct inspections, raise instructions, and efficiently use the web and team apps as a system or project admin.

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2.1 Login, Verify Mobile No. & Change password

2.1.1 How to login in digiQC first time?

2.1.2 How to change password?

2.1.3 How to reset the password if forgotten?

2.1.4 How to verify your mobile number?

2.1.5 How to open the web app from the mobile app?

2.1.6 Support Protocol

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2.2 Inspection

2.2.1 How to start a new Inspection/EQC?

2.2.2 How to add an additional point to the checklist?

2.2.3 How does Sync feature works?

2.2.4 How to start the next stage of the same EQC?

2.2.5 EQC list explanation - Available, Paused & Approval

2.2.6 How does a stage pass after the approver approves?

2.2.7 RFI process and inspection

2.2.8 RFI process without Approver

2.2.9 RFI process with Approver

2.2.10 How inspector can utilize Nomenclature in Mob app?

2.2.11 How to download EQC reports from the web app (Report tab)?

2.2.12 How to discard EQC in Paused tab?

2.2.13 digiQC Inspection Workflows

2.2.14 Re-inspect fail checklist

2.2.15 Re-inspect redo checklist

2.2.16 How to do next stage in offline mode from sync tab?

2.2.17 How to review pending approvals (mobile & web app)

2.2.18 How to raise an NCR when a checkpoint fails?

2.2.19 How does team-scoped visibility work on mobile?

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2.3 Instruction

2.3.1 How does an issue work? (flow & cases)

2.3.2 How to raise an issue?

2.3.3 How to respond to an assigned issue?

2.3.4 How to verify and accept / reject a responded issue?

2.3.5 How to directly close a raised issue?

2.3.6 How to download an Issue report (Report tab)?

2.4 Register

2.4.1 Register — overview & key concepts

2.4.2 Create & publish a register template

2.4.3 Fill a register — logs, entries and submissions

2.4.4 Set up register verifications — submissions and verification levels

2.4.5 View & export register data

Setup grouping in a register template

How to use grouping while adding entries in a register log

2.4.8 Important fields in a register — EQC, Attachment & Calculation

2.4.6 Verify or send back register submissions

2.4.7 Check a register log's verification status and detail

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2.5 Web Setup, Monitoring, Tracking and Analysis

2.5.1 How to add an organisation logo?

2.5.2 The Setup tab — overview

2.5.3 How to add organisation-level users (manually or by CSV import)

2.5.4 How to edit, replicate or deactivate an organisation-level user

2.5.5 How to add organisation-level teams (manually or by CSV import)?

2.5.6 How to add an organisation-level checklist (from digiQC library or manually)?

2.5.7 How to edit an organisation-level checklist (manual, CSV import & bulk edit)?

2.5.8 How to add & configure a project (details, radius, time zone)

2.5.9 Project permissions & add-ons explained

2.5.10 How to add a checklist to a project?

2.5.11 How to configure or edit a checklist (multiple stages)?

2.5.12 How to add & edit a checkpoint in a checklist?

2.5.13 How to bulk-configure multiple checklists?

2.5.14 How to bulk-assign approvers across checklists?

2.5.15 How to bulk-assign checklist users across checklists?

2.5.16 How to bulk-assign RFI users across checklists?

2.5.17 How to duplicate a checklist?

2.5.18 How to archive & unarchive a checklist?

2.5.19 How to add or edit a project user

2.5.20 Project user roles, permissions & access explained

2.5.21 How to bulk-manage users on the Project Users tab?

2.5.22 How to add a team to a project?

2.5.23 Nomenclature — overview, create & import

2.5.24 Manage nomenclature zones

2.5.25 RFI Introduction and setup for the Project

2.5.26 Setup RFI stage for Project Checklist

2.5.27 How to set up RFI auto-numbering?

2.5.28 All Inspection workflows with RFI

2.5.29 Inspection workflows without RFI

2.5.30 How to rename an EQC or Issue?

2.5.31 Notification setting

2.5.32 Target vs Achieve

2.5.33 EQC Report Configurator

2.5.34 What do the Skip stage and Validate stage settings do?

2.5.35 What is the difference between On Site and Remote approval?

2.5.36 What do the My Activities button and the team dropdown do in a project?

2.6 Mobile

Use app shortcuts (long-press quick actions)