Overview
If the work for a raised issue is already done on-site but the assigned person hasn't responded, the raiser's team can directly close the issue in the mobile app — adding a reason and a photo as proof. (This is the "Raised → Direct Close" case.)
🧭 How to use
Open the mobile app → Issue tab, and select the project.
Go to the "Raised" tab.
Select the issue you want to close.
Review the issue details.
Tap Close → enter the reason for closing, attach a photo (proof of resolution), add any comments → tap Close.
Use this when the work is completed on-site but the concerned person hasn't responded.**
👥 Who can directly close
Direct close is done by the raiser's team — any member except the assigned user.
The assigned user can't direct-close, even if they're in the raiser's team (a teammate does it).
If the issue is assigned to a different team, no one in that assigned team can direct-close — they can only respond. The raising team closes it.
📌 Notes
Once closed, the issue is removed from the mobile app.
You can review or download the report from the web app (
app.digiqc.com).
❓ FAQ
1. When should I directly close an issue?
When the work is completed on-site but the assigned person hasn't responded.
2. What do I need to close it?
A reason for closing and a photo as proof (plus any comments).
3. Who can directly close an issue?
The raiser's team — except the assigned user. If it's assigned to a different team, none of that team can close (they only respond); the raising team closes it.
4. Where do I find it?
Mobile app → Issue tab → "Raised" tab.
5. Can I see the issue after closing?
Yes — review or download it from the web app (app.digiqc.com).
💡 Good to know
Direct close = close a raised issue without a response (work already done on-site).
From mobile → Issue → Raised tab; add a reason + photo proof.
Direct close = raiser's team only — not the assigned user, and not the assigned team (they can only respond).
Closed issues leave the mobile app; view/download on the web app.
🔗 Related articles
Issue Handling Cases
How to raise an issue
How to verify and accept / reject a response