company logo

Rate us on Google Play StoreRate us on App Store
All collections2 Knowledge2.4 Register2.4.6 Verify or send back register submissions

2.4.6 Verify or send back register submissions

When a filler sends a register log for verification, the log appears once in your To Do, however many rounds — called submissions — are waiting on it. You open it once and decide each waiting submission. After each decision you are taken straight to the next one, so nothing is le

📖 Overview

When a filler sends a register log for verification, the log appears once in your To Do, however many rounds — called submissions — are waiting on it. You open it once and decide each waiting submission. After each decision you are taken straight to the next one, so nothing is left behind.

🧭 How to use

  1. Open the email you received, or go to To Do → Register.

  2. Tap the ⓘ in the Status cell to see what is waiting on that log.

  3. Open the log. Every submission waiting for you has its own Verify and Raise Query buttons.

  4. Click Verify to sign it off, or Raise Query to send it back — a reason is required.

  5. You are taken to the next waiting submission. When there are none left you will see "All submissions on this log have been decided."

❓ FAQ

1. Two rounds of the same log are waiting — why do I only see one row?

The list always shows one row per log. Tap the ⓘ to see how many submissions are waiting and where each has reached.

2. Can I verify all the waiting submissions in one click?

No. Each submission is decided on its own, with its own Verify and Raise Query buttons.

3. What happens after I decide one submission?

You stay on the log and are taken to the next submission waiting for you, with a line telling you how many are left. This is so no round is missed.

4. Can I decide them in a different order?

Yes. Scroll to any waiting submission and act on it. The hand-off is there to help, not to force an order.

5. Can I verify a later submission before an earlier one?

Yes, when your register asks all levels at once. Your decision on one has no effect on the other.

6. Why are there no buttons on some submissions?

They are not waiting for you — already decided by you (still pending other levels), sent back to the filler, or with another level. They are shown for context. A submission that is fully verified does not appear on this screen at all any more — see the next question.

7. Where did a fully verified submission go?

It leaves this screen the moment every level has verified it. Click View Log, top-right — it is always available — to see it, along with everything else on the log.

8. What does "all levels asked at the same time" mean for me?

On a register that asks all levels at once, you and the other levels are emailed together. The submission is verified only when every level has verified.

9. I verified, but the submission is still pending — why?

Another level has not verified yet. Your verification is recorded — the submission's Level summary line shows your name against the level you signed, and "Verification Pending" against the ones still to come.

10. Someone sent it back after I had already verified — do I have to verify again?

Yes. When entries are revised, verifications given on the old entries no longer stand. You will get an email straight away, but the submission itself disappears from your screen while it's with the filler — you'll see it again, with a banner naming who sent it back, when, and why, once it's corrected and resent.

11. Where did my earlier verification go?

Nowhere. It stays in the Verification Detail marked Verified (superseded), with your name and the original time.

12. I sent it back by mistake — can I undo it?

No. Once you confirm, the decision is final. Wait for the filler to send it again, then verify.

13. Why can't I submit my Raise Query?

A reason is required. You will see "Enter a reason so the submission can be corrected."

14. Will the person I sent it back to know why?

Yes. They get an email with your reason, and the same reason is shown on the submission and in the Verification Detail.

15. Do I get an email when someone else's level verifies?

No. You are emailed when a submission reaches your level, and when a submission you had acted on is sent back. The filler is emailed once, when all levels have verified.

16. Can I edit the filler's entries?

No. You can verify, send back, or comment.

17. What happens if I only comment?

Nothing changes state — the submission stays with you and the filler can see your comment. You can comment on any submission shown on this screen, whether or not it is currently your turn — it isn't limited to submissions waiting for you.

18. Why can't I add a comment on the Details table any more?

Comments on Details are open only while Submission 1 has not yet been verified. Once Submission 1 is verified, commenting on Details closes for good, and editing closes with it — you'll see "Details are locked after Submission 1 is verified." Comments you already added stay visible.

19. My colleague on the same level already verified — what do I see?

"Submission 2 was verified by Ravi Menon on 12/04/2026, 3:14 pm." Any one verifier of a level can act for the whole level.

20. Why don't I see a submission that hasn't reached my level yet?

It only shows up once it's genuinely relevant to you — either it's your turn, or you've already acted on it. Before that, there's nothing to see, and nothing in your To Do either. You'll be emailed the moment it's ready for you.

21. Where did the Total and Average rows go?

They have been removed from the verification screen on purpose, because they cover the whole log rather than the submission you are judging. You will still find them on the log itself and in the PDF report.

22. My To Do is empty — is that right?

Yes, it means nothing is waiting for you. You will be emailed when a submission is sent to your level.

23. I clicked the link in my email and the Verify button is gone — why?

The submission was sent back for correction — whether or not you had already acted on it, it's no longer visible on the review screen while it's with the filler. You will see a message naming who sent it back, their level and the time. You will be emailed again when the corrected submission is sent. Nothing is wrong and nothing was lost.

24. A submission I was just looking at has disappeared — where did it go?

Someone sent it back on a query. Once that happens, it's off the review screen for every verifier — including anyone who had already verified it — until the filler corrects and resends it. You'll be emailed when that happens.

25. I verified, and now I am asked to pick verifiers — why?

Your register asks levels one after another, so the submission goes to the next level and you choose who at that level is emailed. Everyone is pre-ticked, so you can just press Send for Verification. On the final level there is nobody next, so you are not asked.

26. I verified and was not asked to pick anyone — is that a bug?

No. On a register that asks all levels at once, every level was already chosen by the person who sent the submission, so there is nothing left to pick.

27. I did not get an email but the log is in my To Do — why?

The person sending chose not to email you, but you are still a verifier on that level, so you can open it and act as normal.

⚠️ Good to know

  • A verify or a send-back cannot be undone.

  • A submission sent back on a query disappears from every verifier's screen, not just yours — even someone who had already verified it loses sight of it until it's corrected and resent.

  • Sending a submission back does not reopen the Details — Details only open while Submission 1 is not yet verified, regardless of what happens on any other submission.

  • Sending one submission back has no effect on any other submission.

  • Register reaches you by email only — there is no in-app notification to watch.

🔗 Related articles

  • 2.4.4 Set up register verifications — submissions and verification levels — where your levels and orders are configured.

  • 2.4.7 Check a register log's verification status and detail — the full record of who signed what.

Did this answer your question?
😞
😐
😁