Overview
When a checkpoint fails during an inspection, digiQC can turn that failure into an NCR (Non-Conformance Report) — a formal Issue that must be resolved and closed before the inspection can continue.
This option is available only if the digiQC team has given your organisation the right, and it works only when the Issue module is on for your organisation (the NCR is created as an Issue).
🧭 How to use
During the inspection, when a checkpoint fails, you're given a choice: Fail or NCR.
Choose NCR to raise a Non-Conformance.
An Issue is created automatically, with:
- the same location as the inspection - the checkpoint photo added automatically - type = NCR - description = the checkpoint's question, answer and remark
Assign the NCR (choose who it goes to) — this is done at the end.
The NCR gets a default deadline of exactly 2 days.
The inspection can be continued only after this NCR Issue is closed.
If more than one checkpoint fails
All failed checkpoints are grouped into a single NCR Issue. They're listed in the description in sequence, each with its checkpoint number for reference.
❓ FAQ
When do I see the NCR option? Only if digiQC has given your organisation the right and the Issue module is on. Then, whenever a checkpoint fails, you can choose Fail or NCR.
What is the difference between Fail and NCR? Fail just marks the checkpoint as failed. NCR also raises a formal Issue (type NCR) that must be assigned, actioned and closed before the inspection continues.
What details go into the NCR automatically? The inspection location, the checkpoint photo, type NCR, and the checkpoint's question, answer and remark as the description.
What if many points fail? They all go into one NCR Issue, listed in sequence with each checkpoint's number.
Who sets the deadline? A 2-day deadline is set automatically; you choose who the NCR is assigned to.
Can I continue the inspection while the NCR is open? No — the inspection continues only once the NCR Issue is closed.
💡 Good to know
An NCR is a normal Issue of type NCR — it's responded to, verified and closed the same way as other issues.
Because the NCR blocks the inspection, close it promptly to keep work moving.
🔗 Related articles
2.3.1 How does an issue work? (flow & cases)
2.2.17 Approver review — pending inspections
2.3.5 How to close an issue?