Why can't I see the latest / updated data?
Why do I get "Location is far from project" or "Location is not found"?
I can't find my checklist in the project — what do I do?
Why can't I start the inspection — it says the RFI is not assigned to me?
How do I update my mobile number in the app?
How do I send app logs to the digiQC tech team?
Common sync errors and how to fix them
Why can't I see my inspection after it is completed?
Why can't I see my issue after it is closed?
I didn't receive an email from digiQC — what do I do?
Can I delete or edit an inspection, issue, or records in digiQC?
What is the digiQC hotline, and how do I get support?
I'm not receiving the login OTP — what do I do?
The app keeps logging me out — what do I do?
Can I use my digiQC account on two phones?
I forgot my password — how do I reset it?
The app is slow or laggy — what do I do?
The app crashes or won't open — what do I do?
The camera isn't working — I can't take a photo. What do I do?
'Storage full' or not enough space — what do I do?
How do I update the digiQC app?
Is my phone supported by digiQC?
Why can't I complete a checkpoint?
Why can't I start the next stage?
What do Pass, Fail and Redo mean?
My EQC is in the 'Paused' tab — how do I resume it?
How do I cancel or discard an inspection?
What is a Witness or Drawing requirement in a stage?
My RFI was rejected — what do I do next?
I approved an EQC but it still shows pending — why?
Where do I find inspections waiting for my approval?
Why can't I close or accept an issue assigned to me?
A rejected issue came back to me — what now?
I'm not receiving WhatsApp notifications — what do I do?
I'm not receiving in-app notifications — what do I do?
How do I download a report, or why didn't my report arrive on email?
How do I log in to the web app?
How do I know my data has synced?
What do the RFI, Latest and NCR checkboxes do in the Inspect tab?
Why can't I edit the checklist name, stage name, checkpoint, type or options once it's live?
Can I enforce photo evidence on a check?
Can we work without internet on remote sites?
Can approvals happen without being on site?
Can we require an approver to be physically on site to approve?
Can we build the workflow to match our organisation's process?
Can each checklist stage have a different workflow?
Can we have multiple workflows in one project?
Can we track the cost of poor quality?
Can I maintain test reports in digiQC?
Can I generate a report in a single click?
Can I download logs of inspections, issues and register in CSV?
Can I get reports for audit or the client?
Can I request a customised dashboard?
Can I set a project's location and analyse by it?
Can we edit or delete an inspection/issue after it's time-stamped?
Can we scope a user's access to only their team or the whole project?
Can we stop inspections being faked from a different location?
Can a contractor request an inspection (RFI)?
Can we reuse checklists across projects?
Can different people have different access?
Can we set and track quality targets?
Can we structure and trace inspections / Issues / Register by location?
Can we raise a non-conformance from a failed check?
